Jinkirin

Utilized Retina security scanner to detect network vulnerabilities and wrote scripts to remotely deploy hotfixes and software updates. Created new users in Active Directory and provided least-privilege access to necessary folders on network shares. Provided hardware and software support to ensure ongoing operations. Provided detailed reports to leadership to ensure an informed status on network posture.

Provided server and network support for multiple companies utilizing the datacenter to ensure 99% uptime. Maintained datacenter standards when caring for equipment including proper cable runs, climate control system functionality, and notifications for any outages. Monitored for any issues stemming from network attacks and provided immediate response when situations arose that required action.

Provided virtual server support for clients to ensure maximum uptime on database systems. Pushed updates to systems as developers released updates to the software being provided. Lifecycle old servers as needed to ensure compliance with modern practices.

Worked with vendors to implement new systems for expanded service offerings. Setup new users and ensure proper permissions. Monitored issues and documented work through ticketing systems. Provided troubleshooting and repairs for information systems and point-of-sale machines.

Managed servers (cloud, hybrid, and on-site), configured and maintained networks, and provided hardware support for 40+ small businesses. Created and adapted processes to improve efficiency. Provide remote technical support for both workstations and servers. Supported multiple Sharepoint, AzureAD, and other cloud account systems.

Configure and maintain information systems to allow for live broadcasts. Deploy automation systems to assist with engaging audiences. Support various audio/video hardware and implementations. Work with volunteer staff to enforce attendee standards. Ensure timely completion of deliverables for clients.